Break the Cycle of High Attrition and Poor Candidates

  • Improve contact center productivity with call monitoring
  • Reduce attrition and turnover with better hiring processes
  • Increase service levels with improved customer interaction

Headway Resource-Saving Solutions

  • Project and Long-term Staffing Services at wholesale rates
  • Employer-of-Record Program for existing contact center workers
  • Recruitment Process Outsourcing (RPO) for supplementing your own efforts

QA5 Call Monitoring Technology

Get real-time alerts for stress, anger and frustration displayed by caller or agent. The Emotional Diamond display can help your organization to:

  • Identify mishandled calls to identify training needs
  • Resolve red-flag behaviors quickly
  • Automatically reward good agent performance

More Information