View our latest jobs

On behalf of our client, Headway Workforce Solutions is currently seeking Information Tech Assistants As an Information Tech Assistant, you will install, configure, and update election software on 300+ laptops. The pay for this position is $19-$20 per hour. Responsibilities of an Information Tech Assistant: · Install, configure and update election software on 300+ laptops. · Test desktop printers and resupply with paper and toner. · Test voting equipment and document results for official record. · Troubleshoot computer hardware, software, and peripheral issues. · Prepare peripherals for dispatch to voting locations (printers, barcode scanners, mice) including packing and custody control. · Assist with setting up cabling and technical infrastructure at Early Voting Sites and BOE Training Rooms. · Provide on-site technical support during election training and during Early Voting. · Provide on-site and telephone technical support to voting locations during voting periods. · Setup computer workstations for office staff. · Periodically audit and inventory office tech supplies. · Assist with basic software and programming related tasks. · Process and resolve Helpdesk technical support tickets. · Assist in reconciliation after each election. · Must be available to work full days and must be able to work up to 50-60 hour work week (including weekends) during the election season. · Must maintain confidentiality of voter information and sign a confidentiality statement before being hired. Qualifications & Requirements: · Must be at least 18 years of age and legally eligible to work in the US. · Must be available to work full days on all dates of voting. · Must be able to type (a data entry assessment is required). · Must be able to sit and stand for at least three hours. · Must have reliable transportation. Driving is required for this position. · Must have STRONG knowledge of Windows 10 OS and Microsoft Office Suite. · Must be comfortable working in VARIOUS roles which may include physical labor, light tech support, site setup and equipment assembly, supply inventory, general office tasks, and other supporting roles. · Assessments required unless stated otherwise. Preferred Qualifications – Associates Degree Preferred (Equivalent Education and Related Work Experience Accepted): · Hardware and Software installation. · Knowledge of troubleshooting and problem solving with technology. · Good communication and customer service skills. · Ability to multitask and work in a face paced environment. Additional Information: Pay: · $19-$20 Hourly About Headway - Headway Workforce Solutions is a leading B2B (Business to Business) provider of workforce solutions with an array of contract-based integrated services and national staffing solutions. Passionate about our work and dedicated to our clients, we are committed to exceeding expectations in the human capital service sector. To learn more about us visit: www.headwaywfs.com Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs and benefits. By applying to this position, you hereby acknowledge and consent to being contacted via phone and text by our recruiters, should your application be selected for further consideration.

On behalf of our client, Headway Workforce Solutions is currently seeking part-time remote Telephone Interviewers to support a study for DC Medicaid (aka DC Health Families). Interviewers must be residents of the District of Columbia (DC) and will be trained to conduct surveys with Medicaid beneficiaries in DC. This will include fielding inbound calls from study participants to answer questions and to complete the survey over the telephone. This position will start December 11, 2023, and continue until April 30, 2024. The project will be interviewing people about beneficiaries’ services available, experiences with any of the services, and identify any barriers to access. Benefits as a Telephone Interviewer: $19.03-$20.03 per hour/Paid training Health and welfare stipend of $4.54 per hour, up to 40 hours per week Consistent schedule offered – 20 hours per week with the possibility to work up to 40 hours per week based on performance, availability, and project needs Most interviewers are needed for the evening and weekend hours. Available shifts are listed below; qualified candidates must be available to work the full shift hours for the selected shift and maintain assigned shift for the duration of the assignment. Additional hours may be available, including extending shift times and evenings and weekends. 10:00 AM – 9:00 PM Monday – Friday 12:00 PM – 4:00 PM Saturdays 4:00 PM – 8:00 PM Sundays Schedules will be adjusted based on sample release and mailing schedule for advance letter and the status of beneficiaries’ online surveys. As a Telephone Interviewer, you will: Conduct 15-minute surveys with sample members as well as answer questions that are received via the customer’s respondent helpline. Accurately record details of each call and capture responses from study participants. Be on the phone the full shift and be comfortable making a high volume of calls with specific time constraints Read the questions clearly and verbatim to the participant Position Qualifications: Resident of District of Columbia High school diploma or GED required Strong attention to detail 6 months of customer service experience preferred; preferably in a government agency, hospitality, financial/banking, or professional office setting Experience with conducting telephone surveys preferred; preferably in a call center or working remotely Proficiency with troubleshooting and using computers Consent to a required background check Experience interviewing/working with people with mental illness (Preferred) ability to communicate in an alternate language (Spanish and/or Amharic) Hours & Training: Required Training start December 11, 2023 Successful completion of self-study and web-based training prior to outbound calling Work lasts through April 30, 2024 Physical Demands The physical demands to be described are representative of those that must be met by an employee to successfully perform the essential functions of this job: Ability to sit for hours calling and interviewing respondents Ability to read, speak, and write in English clearly Ability to speak clearly and document responses accurately using electronic systems to be made available to you About Headway - Headway Workforce Solutions is a leading B2B (Business to Business) provider of workforce solutions with an array of contract-based integrated services and national staffing solutions. Passionate about our work and dedicated to our clients, we are committed to exceeding expectations in the human capital service sector. To learn more about us visit: www.headwaywfs.com. Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs and benefits. By applying to this position, you hereby acknowledge and consent to being contacted via phone and text by our recruiters, should your application be selected for further consideration.

Headway Workforce Solutions is currently seeking Field Interviewers on behalf of our client in the Chicago, IL, area. Applicants within an approximate 50-mile radius of this location may be considered. As a Field Interviewer, you will conduct interviews supporting the Building Evidence on Employment Strategies (BEES) evaluation study, which provides employment services for individuals who have received treatment for substance use disorder (SUD) and are seeking to reenter the workforce. This is a part-time position and applicants must be available at least 20 hours per week up to 40 hours per week based on availability of work. Applicants must be available to work a combination of weekdays and weekends when Respondents will be available and must be available to attend project training. A tablet, keyboard and phone will be provided and is for use only on this assignment. The compensation for this position is based on your location and follows the Service Contract Act (SCA) rates. The SCA Rate for Cook County is $19.58 per hour, plus a $4.60 per hour Health & Welfare stipend. Responsibilities of a Field Interviewer: Follow all project specifications and protocols Conduct computer-based interviews by phone and in-person with a high degree of accuracy and integrity Conduct locating activities online and in-person when Respondents are difficult to reach Regularly report to assigned Field Manager Exercise courtesy and professionalism to all Respondents Maintain confidentiality of all collected data Other duties as assigned by manager Requirements of a Field Interviewer High School Diploma or the equivalent Good working knowledge of computers and strong typing skills Must have home wireless internet Must have a private space to conduct interviews Must have own reliable vehicle and insurance This position requires candidates to be fully vaccinated and provide proof of vaccination status. PPE will be provided for in-person data collection. This position requires candidates to consent to the performance of a background check Qualifications of a Field Interviewer Two years of experience interviewing or in customer service Both English and Spanish fluency a plus Exceptional reading, verbal, and listening skills with the ability to multi-task The ability to speak with Respondents using a tablet and keyboard to record responses Willingness to work in-person to locate selected households/Respondents and schedule appointments and conduct interviews adults and children when they cannot be completed by phone Courteous with good communication skills and “people” skills Positive and self-motivated demeanor Prior Field Research/Interviewing experience a plus Additional Information: Hours and Training Must be available at least 20 hours per week – including some daytime and some evening hours during the week as well as on weekends when Respondents may be available May work up to 40 hours in a week, based on the availability of work and project needs Project training is paid and will consist of approximately 8 hours of computer self-study at home, as well as 3 days of group training sessions conducted remotely via webex mid-January, dates are TBD Respondent compensation: As a “thank you” for their participation and completing the approximately 30-minute interview, Respondents will receive a $25 Visa gift card. Physical Requirements: The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to speak clearly and document responses accurately using electronic systems to be made available to you Lift and carry a tablet and keyboard, phone, paperwork and carrying case—less than 8 pounds Sit, stand and walk, potentially up and down stairs most days on the job About Headway - Headway Workforce Solutions is a leading B2B (Business to Business) provider of workforce solutions with an array of contract-based integrated services and national staffing solutions. Passionate about our work and dedicated to our clients, we are committed to exceeding expectations in the human capital service sector. To learn more about us visit: www.headwaywfs.com Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs and benefits.

Headway Workforce Solutions is currently seeking Field Interviewers on behalf of our client in the Durham area. Applicants within an approximate 50-mile radius of this location may be considered. As a Field Interviewer, you will conduct interviews supporting the Building Evidence on Employment Strategies (BEES) evaluation study, which provides employment services for individuals who have received treatment for substance use disorder (SUD) and are seeking to reenter the workforce. This is a part-time position and applicants must be available at least 20 hours per week up to 40 hours per week based on availability of work. Applicants must be available to work a combination of weekdays and weekends when Respondents will be available and must be available to attend project training. A tablet, keyboard and phone will be provided and is for use only on this assignment. The compensation for this position is based on your location and follows the Service Contract Act (SCA) rates. The SCA Rate for Durham County is $18.59 per hour, plus a $4.60 per hour Health & Welfare stipend. Responsibilities of a Field Interviewer: Follow all project specifications and protocols Conduct computer-based interviews by phone and in-person with a high degree of accuracy and integrity Conduct locating activities online and in-person when Respondents are difficult to reach Regularly report to assigned Field Manager Exercise courtesy and professionalism to all Respondents Maintain confidentiality of all collected data Other duties as assigned by manager Requirements of a Field Interviewer High School Diploma or the equivalent Good working knowledge of computers and strong typing skills Must have home wireless internet Must have a private space to conduct interviews Must have own reliable vehicle and insurance This position requires candidates to be fully vaccinated and provide proof of vaccination status. PPE will be provided for in-person data collection. This position requires candidates to consent to the performance of a background check Qualifications of a Field Interviewer Two years of experience interviewing or in customer service Both English and Spanish fluency a plus Exceptional reading, verbal, and listening skills with the ability to multi-task The ability to speak with Respondents using a tablet and keyboard to record responses Willingness to work in-person to locate selected households/Respondents and schedule appointments and conduct interviews adults and children when they cannot be completed by phone Courteous with good communication skills and “people” skills Positive and self-motivated demeanor Prior Field Research/Interviewing experience a plus Additional Information: Hours and Training Must be available at least 20 hours per week – including some daytime and some evening hours during the week as well as on weekends when Respondents may be available May work up to 40 hours in a week, based on the availability of work and project needs Project training is paid and will consist of approximately 8 hours of computer self-study at home, as well as 3 days of group training sessions conducted remotely via webex mid-January, dates are TBD Respondent compensation: As a “thank you” for their participation and completing the approximately 30-minute interview, Respondents will receive a $25 Visa gift card. Physical Requirements: The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to speak clearly and document responses accurately using electronic systems to be made available to you Lift and carry a tablet and keyboard, phone, paperwork and carrying case—less than 8 pounds Sit, stand and walk, potentially up and down stairs most days on the job About Headway - Headway Workforce Solutions is a leading B2B (Business to Business) provider of workforce solutions with an array of contract-based integrated services and national staffing solutions. Passionate about our work and dedicated to our clients, we are committed to exceeding expectations in the human capital service sector. To learn more about us visit: www.headwaywfs.com Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs and benefits.

Headway Workforce Solutions is currently seeking Field Interviewers on behalf of our client in the Spokane, WA, area. Applicants within an approximate 50-mile radius of this location may be considered. As a Field Interviewer, you will conduct interviews supporting the Building Evidence on Employment Strategies (BEES) evaluation study, which provides employment services for individuals who have received treatment for substance use disorder (SUD) and are seeking to reenter the workforce. This is a part-time position and applicants must be available at least 20 hours per week up to 40 hours per week based on availability of work. Applicants must be available to work a combination of weekdays and weekends when Respondents will be available and must be available to attend project training. A tablet, keyboard and phone will be provided and is for use only on this assignment. The compensation for this position is based on your location and follows the Service Contract Act (SCA) rates. The SCA Rate for Spokane County is $19.94 per hour, plus a $4.60 per hour Health & Welfare stipend. Responsibilities of a Field Interviewer: Follow all project specifications and protocols Conduct computer-based interviews by phone and in-person with a high degree of accuracy and integrity Conduct locating activities online and in-person when Respondents are difficult to reach Regularly report to assigned Field Manager Exercise courtesy and professionalism to all Respondents Maintain confidentiality of all collected data Other duties as assigned by manager Requirements of a Field Interviewer High School Diploma or the equivalent Good working knowledge of computers and strong typing skills Must have home wireless internet Must have a private space to conduct interviews Must have own reliable vehicle and insurance This position requires candidates to be fully vaccinated and provide proof of vaccination status. PPE will be provided for in-person data collection. This position requires candidates to consent to the performance of a background check Qualifications of a Field Interviewer Two years of experience interviewing or in customer service Both English and Spanish fluency a plus Exceptional reading, verbal, and listening skills with the ability to multi-task The ability to speak with Respondents using a tablet and keyboard to record responses Willingness to work in-person to locate selected households/Respondents and schedule appointments and conduct interviews adults and children when they cannot be completed by phone Courteous with good communication skills and “people” skills Positive and self-motivated demeanor Prior Field Research/Interviewing experience a plus Additional Information: Hours and Training Must be available at least 20 hours per week – including some daytime and some evening hours during the week as well as on weekends when Respondents may be available May work up to 40 hours in a week, based on the availability of work and project needs Project training is paid and will consist of approximately 8 hours of computer self-study at home, as well as 3 days of group training sessions conducted remotely via webex mid-January, dates are TBD Respondent compensation: As a “thank you” for their participation and completing the approximately 30-minute interview, Respondents will receive a $25 Visa gift card. Physical Requirements: The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to speak clearly and document responses accurately using electronic systems to be made available to you Lift and carry a tablet and keyboard, phone, paperwork and carrying case—less than 8 pounds Sit, stand and walk, potentially up and down stairs most days on the job About Headway - Headway Workforce Solutions is a leading B2B (Business to Business) provider of workforce solutions with an array of contract-based integrated services and national staffing solutions. Passionate about our work and dedicated to our clients, we are committed to exceeding expectations in the human capital service sector. To learn more about us visit: www.headwaywfs.com Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs and benefits.