Customer Service Representative
On behalf of
our client, Headway Workforce Solutions is currently seeking Customer Service Representatives.
As a Customer Service Representative, you will respond to customer inquiries
regarding specific services, request and process customer information, take payments,
or provide information regarding regularly performed County activities. The role
is similar to an Office Assistant except the customer service function
typically represents the primary role and a significant portion of the duties. While
you will need to be onsite for some training, majority of the role will be remote. The pay for this position is $19-$20 per hour.
of a Customer Service Representative:
calls and responds to inquiries from customers, both internally and externally.
Responds to service requests, schedules appointments, provides general
information or directs requests to the appropriate area.
persons entering establishment, determines nature and purpose of visit, and
directs or escorts them to specific destinations. Responds to requests for
general information regarding regularly performed County activities or refers to
the appropriate area.
routine office forms and records. Records intake information; enters customer
data in system; records payments, cancels or updates accounts. Maintains
records of customer interactions or transactions recording details of
inquiries. Generates routine reports summarizing work activities.
mail. Performs routine word processing and scanning. Copies, compiles, sort and
- Must be at least 18 years of age and legally
eligible to work in the US.
- Must be available to work 40 hours a week, Monday
through Friday, during one of the following shifts: 8am-5pm, 8:15am-5:15pm, and
- Must be able to type (a data entry assessment is
- Must be able to sit and stand for at least three
- Must have STRONG knowledge of Windows 10 OS and
Microsoft Office Suite.
- Must be willing to consent to the performance of
a background check.
- Employees will need to be able to come into the
office and pick up their equipment.
- Employees will need to complete and pass NCFAST certification
in order to work the project.
- Employees will train 1 week and then complete certification;
if they pass certification, training will be 5-6 weeks (paid and remote) and
then fully remote unless they have an issue with their equipment.
Headway - Headway Workforce Solutions is a leading B2B (Business to Business)
provider of workforce solutions with an array of contract-based integrated
services and national staffing solutions. Passionate about our work and
dedicated to our clients, we are committed to exceeding expectations in the
human capital service sector. To learn more about us visit: www.headwaywfs.com
Workforce Solutions provides equal employment opportunities (EEO) to all
employees and applicants for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender identity,
disability, genetics, or protected veteran status. In addition to federal law
requirements, Headway Workforce Solutions complies with applicable state and
local laws governing nondiscrimination in employment in every location in which
the company has facilities. This policy applies to all terms and conditions of
employment, including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation, training, tuition
assistance, education, social recreation programs and benefits.
to this position, you hereby acknowledge and consent to being contacted via
phone and text by our recruiters, should your application be selected for