Customer Service Representative

Job type:Temporary
Salary/Rate:$19.00/hr. - $20.00/hr.
Business Sector:Office & Administrative Support
Job ref:ZR_2243_JOB
Post Date:January 31, 2024

On behalf of our client, Headway Workforce Solutions is currently seeking Customer Service Representatives. As a Customer Service Representative, you will respond to customer inquiries regarding specific services, request and process customer information, take payments, or provide information regarding regularly performed County activities. The role is similar to an Office Assistant except the customer service function typically represents the primary role and a significant portion of the duties. While you will need to be onsite for some training, majority of the role will be remote. The pay for this position is $19-$20 per hour.


Responsibilities of a Customer Service Representative:

  • Answers calls and responds to inquiries from customers, both internally and externally. Responds to service requests, schedules appointments, provides general information or directs requests to the appropriate area.
  • Greets persons entering establishment, determines nature and purpose of visit, and directs or escorts them to specific destinations. Responds to requests for general information regarding regularly performed County activities or refers to the appropriate area.
  • Completes routine office forms and records. Records intake information; enters customer data in system; records payments, cancels or updates accounts.  Maintains records of customer interactions or transactions recording details of inquiries. Generates routine reports summarizing work activities.
  • Processes mail. Performs routine word processing and scanning. Copies, compiles, sort and file information.                


Qualifications & Requirements:

  • Must be at least 18 years of age and legally eligible to work in the US.
  • Must be available to work 40 hours a week, Monday through Friday, during one of the following shifts: 8am-5pm, 8:15am-5:15pm, and 8:30am-5:30pm
  • Must be able to type (a data entry assessment is required).
  • Must be able to sit and stand for at least three hours.
  • Must have STRONG knowledge of Windows 10 OS and Microsoft Office Suite.
  • Must be willing to consent to the performance of a background check.


Additional Details:

  • Employees will need to be able to come into the office and pick up their equipment.
  • Employees will need to complete and pass NCFAST certification in order to work the project.
  • Employees will train 1 week and then complete certification; if they pass certification, training will be 5-6 weeks (paid and remote) and then fully remote unless they have an issue with their equipment.


About Headway - Headway Workforce Solutions is a leading B2B (Business to Business) provider of workforce solutions with an array of contract-based integrated services and national staffing solutions. Passionate about our work and dedicated to our clients, we are committed to exceeding expectations in the human capital service sector. To learn more about us visit:


Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs and benefits.


By applying to this position, you hereby acknowledge and consent to being contacted via phone and text by our recruiters, should your application be selected for further consideration.