Remote Part-time Bilingual Cantonese Telephone Interviewer
On behalf of our client, Headway Workforce
Solutions is currently seeking Remote Interviewers to work from home as Bilingual Cantonese Telephone
Interviewers. Interviewers will call health plans to ask questions over the
telephone about benefits and coverage as part of a quality control evaluation.
The pay for this position is $15.00 per hour, interviewers.
Bilingual Cantonese Telephone Interviewer will be asked to work at least 20 hours of work per
The position for staff, will go from February 2024 through May 2024. There
is a required paid training that will be the week of February 19, 2024. Training will be
a combination of at-home study and webinar.
As a Bilingual Cantonese Telephone Interviewer, you
- Complete and
pass all training activities in a timely a manner
- Contact health
plan call centers across the country to help Centers for Medicare and
Medicaid Services (CMS) evaluate healthcare compliance
- Be on the phone
the full shift and be comfortable making a high volume of calls with
specific time constraints
- Read the
questions clearly and verbatim to the participant
record outcomes and issues
- Receive and
apply feedback on interviewing skills and project protocols.
- Ability to
read, speak, and write English and Cantonese fluently (all training is conducted and
prepared in English)
Interviewing experience, at least 6 months (preferably in a Research
setting or conducting calls with scripted telephone etiquette)
attention to detail with ability to capture information quickly while
- Past experience
using technology as part of their day-to-day tasks (preferred experience
in collecting data using computer-assisted interviewing).
- High school
diploma or GED required
Working from home requirements:
- The COVID-19
vaccine is mandatory for this role and proof of vaccination will be
- Must have your
own laptop/computer for this role
- Use your own phone
to make outbound calls
high-speed internet service required – must be able to connect via
Ethernet cable connection (within 25ft of workspace)
connection may be allowed in some exceptions
telephone (i.e. cell) to use to access AIR systems as part of log in
process and for communicating issues to physical call center
with troubleshooting and using computers
- Quiet, private
space in your home to conduct work.
The physical demands described here are representative of those that must
be met by an employee to successfully perform the essential functions of this
through speech and listening
- Read text
verbatim, meaning reading words exactly as they are written, from a laptop
or computer screen
- Sit for long
periods of time making phone calls
Hours & Training:
- Attend and
- On-line home
study and certification beginning the week of February 19, 2023
- 4 hours per
shift required, some exceptions for 6- and 8-hour shifts
- 20 – 40 hours
per week, Monday – Friday. No Weekend Hours required at this time.
completion of self-study and web-based training prior to outbound calling
completion of certification assessment (and retraining if needed)
About IMPAQ International: With research studies, program evaluations,
implementation assistance, surveys and data collection, technical solutions,
and communications strategies, IMPAQ helps governments, businesses,
foundations, non-profits, and universities evaluate and enhance their programs
- Work from home!
- $15.00 per hour
- Paid training
schedule offered – 20 hours per week with the possibility to work up to 40
hours per week based on performance, availability, and project needs
- Calling starts
at 8:00 am and continues through approximately 11:00pm (in the Eastern
Time Zone) Monday through Friday, shifts will be available starting at
each hour of the day.
- A shift must be
at least 4-hours in length, and you’ll be required to work the same shift
each day (i.e. 10am – 2:00 pm)
- Earn quarterly
bonuses based on your performance.
- AIR to provide
IT equipment and resources (laptop, headset, system access)
· All candidates must be available for the duration of the project.
Continued employment eligibility is contingent upon successful completion of
mandatory training, verified reference checks, a DMV background check, and
criminal background check including Megan’s Law.
About Headway: Headway Workforce
Solutions is a leading B2B (Business to Business) provider of workforce
solutions with an array of contract-based integrated services and national
staffing solutions. Passionate about our work and dedication to our clients, we
are committed to exceeding expectations in the human capital service sector. To
learn more about us visit: www.headwaywfs.com
Solutions provides equal employment opportunities (EEO) to all employees and
applicants for employment without regard to race, national origin, religion,
age, color, sex, sexual orientation, gender identity, disability, genetics, or
protected veteran status. In addition to federal law requirements, Headway
Workforce Solutions complies with applicable state and local laws governing
nondiscrimination in employment in every location in which the company has
facilities. This policy applies to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination, layoff,
recall, transfer, leaves of absence, compensation, training, tuition
assistance, education, social recreation programs, and benefits.